Hotel Internship Program - Trainee (Customer Service & Hospitality Operations)

Kickstart your career in the vibrant hospitality industry with our Hotel Internship Program in Bali! This hands-on opportunity allows you to bridge the gap between academic learning and real-world experience by immersing yourself in the daily operations of a leading hotel in Kuta, Badung.

As a trainee in our Customer Service & Hospitality Operations team, you'll play a crucial role in delivering exceptional guest experiences. You'll learn to handle guest inquiries, manage reservations, and assist with front desk operations using tools like PMS (Property Management System) and CRM (Customer Relationship Management) software. This program is perfect for students or recent graduates passionate about hospitality and eager to build a career in the industry.

📋 Tanggung Jawab Pekerjaan

• Assist front desk staff with guest check-ins, check-outs, and room assignments.
• Handle guest inquiries and provide information about hotel amenities and local attractions.
• Process reservations and manage guest records using PMS and CRM software.
• Support housekeeping and maintenance requests to ensure a clean and comfortable guest experience.
• Assist with event planning and coordination, including setting up and managing event spaces.
• Learn and apply basic hospitality skills, such as greeting guests, resolving complaints, and maintaining a positive attitude.
• Collaborate with team members to ensure smooth daily operations and guest satisfaction.
• Participate in training sessions and workshops to enhance your hospitality skills and knowledge.

🎓 Kualifikasi & Syarat

• Currently enrolled in a hospitality, tourism, or related degree program, or have recently graduated.
• Basic knowledge of hospitality industry concepts and practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment.
• Willingness to learn and adapt to new tasks and challenges.
• Fluent in English, both written and spoken.
• Basic computer skills, including proficiency in using PMS and CRM software.
• Enthusiasm for the hospitality industry and a desire to build a career in this field.

🛠️ Keahlian

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