IT Application Support Associate - Bali

Join COCOGEN as an IT Application Support Associate in beautiful Bali and play a pivotal role in ensuring seamless technical operations for our growing organization. This position is ideal for a detail-oriented professional with a passion for troubleshooting and a knack for problem-solving. In this role, you'll be the first line of defense for our IT systems, providing expert support to our employees and ensuring that our applications run smoothly and efficiently.

At COCOGEN, we're committed to fostering a culture of innovation and continuous improvement. As an IT Application Support Associate, you'll have the opportunity to work with a diverse range of technologies, including Microsoft Office Suite, Salesforce, and various cloud-based applications. You'll be part of a dynamic team that's dedicated to delivering exceptional service and driving the success of our organization.

If you're ready to take on this exciting challenge and make a real impact in the world of IT, we invite you to apply for the IT Application Support Associate position in Bali. Join us and be a part of our journey towards technological excellence.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 technical support to end-users, ensuring smooth operation of IT applications
• Troubleshoot and resolve technical issues related to Microsoft Office Suite, Salesforce, and other applications
• Document and maintain detailed records of all IT incidents and resolutions
• Collaborate with the IT team to implement and maintain IT policies and procedures
• Monitor system performance and proactively identify and address potential issues
• Assist in the deployment and configuration of new IT applications and systems
• Provide training and guidance to end-users on the effective use of IT applications
• Stay up-to-date with the latest IT trends, technologies, and best practices

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum of 2 years of experience in IT support or a related role
• Proven experience with Microsoft Office Suite, Salesforce, or similar applications
• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Familiarity with cloud-based applications and technologies
• Certifications in ITIL or other relevant IT support certifications are a plus

🛠️ Keahlian

Lowongan Terkait